Return & Exchange Policy

Return & Exchange Policy — Zibayish by Haleema

At Zibayish by Haleema, your satisfaction is our priority. We are committed to delivering quality products, and in the rare event that something goes wrong, we are here to help.

✅ Eligible for Free Exchange or Refund

We offer a free exchange or refund in the following cases:

  • You received a wrong item (different from what you ordered)
  • The item arrived damaged or broken
  • The product is of significantly low quality compared to what was described

To qualify, your complaint must be submitted within 48 hours of delivery. Claims filed after this window may not be accepted, so please inspect your order as soon as it arrives

📩 How to File a Complaint

To raise a return or exchange request, contact us within 48 hours of delivery through:

Please share your order number, a clear photo or video of the item, and a brief description of the issue. We will review your claim and respond promptly.

🔄 Change of Mind Returns

We understand that sometimes a product may not be exactly what you expected. In cases of a change of mind or if you simply do not like the product, we will try our best to assist you. However, please note that any associated costs in such cases will be borne by the customer, and each request will be reviewed on a case-by-case basis.

❌ Non-Eligible Cases

Returns or exchanges will not be accepted if:

  • The complaint is raised after 48 hours of delivery
  • The item has been used, washed, or damaged by the customer
  • The product is in a category excluded from returns (e.g., personal care, hygiene products, or items marked as non-returnable)

🚚 Return Shipping

For genuine claims (wrong, damaged, or defective items), return shipping is arranged on our end at no cost to you. For change-of-mind returns, the customer is responsible for return shipping charges.

⏱️ Processing Time

Once your return or exchange is approved, processing typically takes 3–7 business days, and your replacement or refund will be handled as quickly as possible.

This policy is subject to change. For any questions, feel free to reach out to our support team — we're always happy to help!