FAQ's
Welcome to Zibayish by Haleema's FAQ page. Here you'll find answers to common questions about ordering, delivery, payments, returns, and product quality. We're committed to delivering your orders quickly and safely across Pakistan. If you don't find your answer below, contact our support team at +92 335 6308005 or dropshipstoreak@gmail.com.
Orders & Payments
How do I place an order on Zibayish?
Browse our website, select the products you want, and add them to your cart. At checkout, enter your delivery address and contact number, choose your payment method, and confirm your order. You'll receive confirmation via email or SMS with your order details.
Will I get a confirmation after placing my order?
Yes. Once your order is placed and verified, you will receive confirmation via email or SMS. This includes your order number and estimated delivery timeframe. Processing begins immediately, and your order will be shipped within 3 to 5 business days.
Can I change or cancel my order after placing it?
Contact us immediately at +92 335 6308005 if you need to change or cancel your order. If your order hasn't been processed or shipped yet, we can make changes. Once shipped, cancellation is not possible but you may be able to return the item.
What payment methods do you accept?
We accept multiple payment methods including Cash on Delivery (COD), bank transfers, and online payment options. Payment must be completed at the time of purchase using the available methods shown at checkout.
Is it safe to order online from Zibayish?
Yes. Zibayish by Haleema operates on Shopify, a secure and trusted ecommerce platform. Your personal information is protected as outlined in our Privacy Policy. We do not store sensitive payment information on our servers.
Do you charge any hidden fees?
No. The price displayed on the product page is the price you pay. We offer free shipping on all orders, so there are no additional delivery charges or hidden fees added at checkout.
Can I order multiple items from different categories together?
Yes. You can add products from any category including Tech Accessories, Kids Paradise, Home & Living, Fashion & Apparel, Health & Fitness, and Beauty & Personal Care to your cart and place them as one order.
Are prices on the website final or can they change?
Prices are subject to change without prior notice. The price shown when you add an item to your cart is locked for that session. We recommend completing your purchase promptly if you see a price you like.
Shipping & Delivery
How long does delivery take?
All orders are processed and shipped within 3 to 5 business days. Delivery times may vary depending on your location, but most orders arrive within this timeframe after being shipped from our warehouse.
Do you deliver to my city in Pakistan?
We currently ship within Pakistan to major cities and most areas. Enter your address at checkout to confirm if we deliver to your location. We're continuously expanding our delivery coverage.
Is shipping free?
Yes. We offer free shipping on all orders across Pakistan. You don't need to meet a minimum order value. There are no delivery charges regardless of your location or order size.
How will I know when my order is shipped?
Once your order is shipped, you will receive a tracking number via email. You can use this tracking number to monitor your delivery every step of the way and see when it will arrive.
What if I'm not home when the delivery arrives?
The courier will attempt to contact you by phone when they arrive. If you're unavailable, they will reschedule delivery for another time or the next day. Make sure your phone number is correct at checkout.
Can I track my order?
Yes. You'll receive a tracking number via email once your order ships. Use this number to track your package and see real-time updates on its location and expected delivery date.
What if my delivery is delayed?
Delivery times may vary due to factors beyond our control such as weather, courier delays, or remote locations. If your order is significantly delayed beyond the estimated timeframe, contact us at +92 335 6308005 for assistance.
Cash on Delivery (COD)
Is Cash on Delivery available?
Yes. Cash on Delivery is one of the available payment methods. You can select COD at checkout and pay the courier in cash when your order is delivered to your doorstep.
Is there any extra charge for COD?
No. There are no additional charges for choosing Cash on Delivery. The amount shown at checkout is exactly what you'll pay the courier when your order arrives.
What happens if I refuse the COD order at delivery?
Refusing orders creates logistical challenges and costs. If you change your mind, please contact us before the delivery attempt. Repeated refusals without valid reasons may affect your ability to place future orders.
Can I check the product before paying the courier?
You can visually inspect the sealed package for visible damage before paying. However, you cannot open, test, or use the product before payment. If there's visible damage to the outer packaging, contact us immediately.
What if the amount the courier asks for is different?
The amount should match your order confirmation. If the courier requests a different amount, do not pay. Contact our support team immediately at +92 335 6308005 with your order number to resolve the issue.
Returns, Refunds & Exchanges
What is your return policy?
We strive for customer satisfaction. Please review our Return & Refund Policy for complete details on eligibility, timeframes, and the process for requesting returns. Contact us at dropshipstoreak@gmail.com to initiate a return request.
How do I return a product?
Contact our support team via email at dropshipstoreak@gmail.com or call +92 335 6308005 to request a return. Provide your order number, product details, and reason for return. Our team will guide you through the return process.
When will I get my refund?
Refund processing times depend on the payment method used and the nature of the return. Once we receive and inspect your returned item, we will process your refund according to our Return & Refund Policy.
Can I exchange a product for a different size or color?
Contact us to discuss exchange options. Exchanges depend on product availability and must meet our return conditions. Reach out within a reasonable time after receiving your order to arrange an exchange.
What if I receive a damaged or defective product?
Contact us immediately at +92 335 6308005 or dropshipstoreak@gmail.com with photos of the damaged item and packaging. We will work quickly to resolve the issue by providing a replacement or refund.
Are there any products that cannot be returned?
Return eligibility varies by product type. Items must meet specific conditions as outlined in our Return & Refund Policy. Contact our support team if you're unsure whether your specific product qualifies for return.
Product Quality & Authenticity
Are the products original and authentic?
Yes. We source products from verified suppliers and make every effort to ensure quality and authenticity. All products sold on Zibayish by Haleema are carefully selected to meet customer expectations.
Do products look the same as in pictures?
We make every effort to display product colors, images, and details accurately on our website. However, slight variations may occur due to device screens, lighting conditions, or product batches. Product descriptions include detailed specifications.
How do I know if a product is in stock?
Products displayed on our website are subject to availability. All orders are subject to stock availability at the time of processing. If an item becomes unavailable after you order, we will contact you promptly.
Are the prices accurate?
We strive to display accurate pricing at all times. However, prices are subject to change without prior notice. The price shown when you add an item to cart is the price you'll pay during that session.
Do you sell used or refurbished products?
All products sold are new unless explicitly stated otherwise in the product description. We clearly indicate if any item is refurbished, used, or pre-owned in its listing.
What if the product doesn't meet my expectations?
We want you to be satisfied with your purchase. If the product doesn't meet your expectations, please review our Return & Refund Policy and contact our support team to discuss your options.
Category-Specific Questions
Do tech accessories come with warranty?
Warranty coverage varies by product and manufacturer. Warranty information, when applicable, is mentioned in the product description. Contact us for specific warranty details about a particular tech accessory before purchasing.
Are mobile phone accessories compatible with all phone models?
Compatibility information is provided in each product description. Carefully check that cables, chargers, cases, and screen protectors match your specific phone model and brand before ordering.
Do wireless products work with all devices?
Most wireless accessories use standard Bluetooth connectivity compatible with smartphones, tablets, and laptops. Check the product specifications for compatibility details and specific feature requirements before purchasing.
Are kids products safe for children?
We select kids products with safety in mind. Products meet basic safety standards and are made from appropriate materials. Age recommendations are provided in product descriptions to ensure suitable use.
What age groups are kids products suitable for?
Each kids product includes recommended age ranges in its description. We carry items for various age groups from infants to school-age children. Check age suitability before purchasing.
Can I return opened beauty products?
Return eligibility for beauty and personal care products depends on the specific item and circumstances. Review our Return & Refund Policy or contact support for guidance on returning beauty products.
Are beauty products suitable for sensitive skin?
Product suitability varies by brand and formulation. Check product descriptions for ingredient information when available. If you have allergies or sensitive skin, review details carefully or consult a professional before use.
How do I choose the right size for clothing?
Size information is provided in product descriptions where available. We recommend checking measurements and size guides carefully. If you're between sizes, consider ordering the size that typically fits you best.
Can I exchange clothing if the size doesn't fit?
Contact us to discuss exchange options if clothing doesn't fit. Exchange availability depends on stock and must meet our return conditions. Reach out as soon as possible after receiving your order.
Account, Support & Contact
Do I need to create an account to shop?
You can shop as a guest without creating an account. However, creating an account allows you to track orders easily, save delivery information, and view your order history for future reference.
How can I contact customer support?
Contact us via email at dropshipstoreak@gmail.com or call +92 335 6308005. Our team is available to assist you with questions, support, or inquiries to ensure your shopping experience is seamless and enjoyable.
What are your business hours?
Our support team is available during regular business hours. For the most accurate information about when you can reach us, call +92 335 6308005 or email dropshipstoreak@gmail.com. Orders can be placed on our website anytime.
Is my personal information safe?
Yes. Your personal information is protected as outlined in our Privacy Policy. We use secure systems and follow best practices to protect customer data. We do not share your information inappropriately.
How do I update my order delivery address?
Contact us immediately at +92 335 6308005 if you need to update your delivery address. If your order hasn't been shipped yet, we can update the address. Once shipped, address changes may not be possible.
Can I get help choosing the right product?
Absolutely. Our support team is happy to help you choose the right product for your needs. Contact us at dropshipstoreak@gmail.com or +92 335 6308005 with your questions and we'll provide guidance.
This FAQ page is designed to answer your most common questions. For anything not covered here, please don't hesitate to reach out to our friendly customer support team.